customer publications

These are all available for you to pick up at our Wulvern shops and our Head Office. Alternatively you can click on the links below to download a pdf copy. If you would like a copy of any of these leaflets, policies or publications sent out to you, or require the information on tape, in large print, in Braille or in another language, please ring Customer Services on 01270 506200 and we will be happy to help.

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	Wulvern's Annual Report 2010-2011 Read on to find out what we've been up to! read more...
	Your Call Summer 2011 Read all about our news and activities for active4age customers read more...
	Aids and Adaptations leaflet Do you struggle to get up the stairs or out of the bath? Wulvern are here to help! read more...
	Homewords Winter 2011 The winter edition of our customer magazine is full of information and inspiration! read more...
	Leaseholder Handbook Information for leaseholders read more...
	What we are proud of 2011 Northern Voice Magazine read more...
	Housing options for the over 55's We offer a range of specialised housing read more...
	Wulvern Promises explained How we have developed our Wulvern Promises to let you know what to expect from us read more...
	Allocations Promise How we allocate our homes read more...
	Anti-Social Behaviour Promise How we tackle ASB and promote peaceful neighbourhoods read more...
	Customer Involvement and Engagement Promise How we involve and empower our customers read more...
	Customer Service, Choice and Complaints Promise How we provide services for customers read more...
	Home Promise How we provide quality homes and maintenance services read more...
	Local Area Co-operation Promise How we will work with you and others in your neighbourhood read more...
	Neighbourhood Management Promise How we create sustainable neighbourhoods read more...
	Derby Docks Promise Plus How we allocate homes on Derby Docks read more...
	Single Equality Scheme Wulvern’s approach to equality and diversity read more...
	Changes to your housing benefit - explained How they changes may effect you read more...
	active4age emergency alarm leaflet Bringing you independence and peace of mind 24 hours read more...
	active4age emergency alarm FAQ's and application form read more...
	Asbestos - Q&A Your guide to Asbestos. Frequently asked questions about what Asbestos is and the safe management and removal of it. read more...
	Guide to Managing Your Tenancy This leaflet gives a summary of your tenancy agreement to assist you in managing your tenancy and understanding your rights and responsibilities. read more...
	Comments, Compliments and Complaints We aim to provide high quality services to our customers. In order to achieve this, we need to know what customers think about the services we provide. read more...
	Housing Benefit Advice leaflet It is possible that when you accept your Wulvern tenancy you will be eligible for housing benefit. read more...
	Health and Safety Leaflet At Wulvern we are committed to providing safe homes, safe services and to supporting tenants to live safe and healthy lives. read more...
	How to Pay Your Rent There are many easy ways to pay your rent simply choose the method that suits you! read more...
	Over 50's Horse Riding leaflet Wulvern has teamed up with Age Concern Cheshire to offer the opportunity of horse riding to people who are aged over 50. read more...
	Making Alterations to Your Home Application form to seek permission for home improvements and alterations read more...
	Paying Compensation to You This leaflet outlines the different circumstances where we may pay compensation to you. read more...
	My Home Energy Switch Read how you can get cheaper energy read more...
	Rent Arrears leaflet We’ll explain to you the different ways you can pay your rent. read more...
	Wulvern's Corporate Plan 2009 This plan sets out our corporate priorities of growth, sustainability and improvement. It also tells you how we are going to manage the business over the next few years. read more...
	Wulvern Corporate Plan 2008 - 2013 This is Wulvern corporate plan for the period 2008 - 2013 read more...
	Your Tenant Handbook Your tenant handbook provides you with information and advice to help you live in your home. read more...