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customer publications

These are all available for you to pick up at our Wulvern shops and our Head Office. Alternatively you can click on the links below to download a pdf copy. If you would like a copy of any of these leaflets, policies or publications sent out to you, or require the information on tape, in large print, in Braille or in another language, please ring Customer Services on 01270 506200 and we will be happy to help.

Annual report 2013

Annual report 2013


Wulvern's annual report 2012-2013
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Wulvern's corporate plan

Wulvern's corporate plan


Wulvern's corporate plan 2014-2022
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Homewords Spring 2014

Homewords Spring 2014


Read all the latest Wulvern news in our latest magazine!
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Your Call Autumn-Winter 2013/14

Your Call Autumn-Winter 2013/14


Read all the latest news from our active4age team
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Wulvern Promises explained

Wulvern Promises explained


How we have developed our Wulvern Promises to let you know what to expect from us
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Allocations Promise

Allocations Promise


How we allocate our homes
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Anti-Social Behaviour Promise

Anti-Social Behaviour Promise


How we tackle ASB and promote peaceful neighbourhoods
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Customer Involvement and Engagement Promise

Customer Involvement and Engagement Promise


How we involve and empower our customers
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Customer Service, Choice and Complaints Promise

Customer Service, Choice and Complaints Promise


How we provide services for customers
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Home Promise

Home Promise


How we provide quality homes and maintenance services
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Local Area Co-operation Promise

Local Area Co-operation Promise


How we will work with you and others in your neighbourhood
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Neighbourhood Management Promise

Neighbourhood Management Promise


How we create sustainable neighbourhoods
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Derby Docks Promise Plus

Derby Docks Promise Plus


How we allocate homes on Derby Docks
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Single Equality Scheme

Single Equality Scheme


Wulvern’s approach to equality and diversity
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Changes to your housing benefit - explained

Changes to your housing benefit - explained


How they changes may effect you
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Health and Safety Leaflet

Health and Safety Leaflet


At Wulvern we are committed to providing safe homes, safe services and to supporting tenants to live safe and healthy lives.
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active4age emergency alarm leaflet

active4age emergency alarm leaflet


Bringing you independence and peace of mind 24 hours
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Asbestos - Q&A

Asbestos - Q&A


Your guide to Asbestos. Frequently asked questions about what Asbestos is and the safe management and removal of it.
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Guide to Managing Your Tenancy

Guide to Managing Your Tenancy


This leaflet gives a summary of your tenancy agreement to assist you in managing your tenancy and understanding your rights and responsibilities.
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Housing Benefit Advice leaflet

Housing Benefit Advice leaflet


It is possible that when you accept your Wulvern tenancy you will be eligible for housing benefit.
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How to Pay Your Rent

How to Pay Your Rent


There are many easy ways to pay your rent simply choose the method that suits you!
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Making Alterations to Your Home

Making Alterations to Your Home


Application form to seek permission for home improvements and alterations
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Paying Compensation to You

Paying Compensation to You


This leaflet outlines the different circumstances where we may pay compensation to you.
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Your Tenant Handbook

Your Tenant Handbook


Your tenant handbook provides you with information and advice to help you live in your home.
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Aids and Adaptations leaflet

Aids and Adaptations leaflet


Do you struggle to get up the stairs or out of the bath? Wulvern are here to help!
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Rent Arrears leaflet

Rent Arrears leaflet


We’ll explain to you the different ways you can pay your rent.
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My Home Energy Switch

My Home Energy Switch


Read how you can get cheaper energy
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Your right to buy your home

Your right to buy your home


Now might be your best opportunity to own a home.
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Housing options for the over 55's

Housing options for the over 55's


We offer a range of specialised housing
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Leaseholder Handbook

Leaseholder Handbook


Information for leaseholders
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